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Citizen Charter

Citizen Charter

Service name

The way to provide services

Time to offer services

If the failure to provide specific services fails to take care of the authorities

1. Departmental activities of different offices of the upazila

The coordination of departmental offices of different offices and the procedure related to these offices were reviewed in accordance with the guidelines of the higher authorities and the government policy.

Departmental functions were decided in accordance with the government rules, within the stipulated time.

Chief Executive Officer

2. Local government related activities

1. Payment of honorarium allowance and salary and allowances of employees of the VIP chairman / members.

2. Monitoring activities of LGSP.

 3. Hearing and supervision of public health issues

 4. Provide periodic monitoring and support to the activities of the Union Information Services Center.

5. Supervision of all activities of the Union Parishad

6. Hat-market lease payments.

7. ADP, deepening and implementation of the PEDP project

8. Monitoring of NGO and related activities.

After the allotment, arrangements were made for faster distribution.

The time fixed by the government.

The time fixed by the government.

Self UDC From 09.00am to 05.00pm, the time taken by the government.

The time fixed by the government.

The time fixed by the government.

Chief Executive Officer

3. Business-trade

Providing and renewing business dealing retail and wholesale business dealing licenses

Activities under government rules

Chief Executive Officer

4. Land affairs

Implementation of Khas land settlement, renewal of vested property, eviction of illegal occupation, housing and implementation of the Asishan period, disposal of land related disputes, water related land lease and land acquisition activities under 20 acres.

Acceptance of the program according to the government rules.

Chief Executive Officer

5. Education and welfare

1. Supervision of public examinations and implementation of various activities of PSC, JSC, SSC, HSC, Degree and equivalent examinations.

2. Inspection of educational institutions, book giving free of cost, stipend of students.

The time fixed by the government.

The time fixed by the government.

Chief Executive Officer

6. Certificate suit

Receiving debt restructured lawsuits.

The action was taken according to the PDR Act, 1913.

Chief Executive Officer

7. Law and order

Monitoring and monitoring of the overall law and order activities of Upazilla / Yunyan and monitoring of the activities of Ansar and VDP and Section 144.

 

The steps were taken following the law.

Chief Executive Officer

8. Relief activities

Take action to construct VGD, VGF, TR, Kabikha, Kabita Bridge-culverts and work according to the work of EPZP project. If there is a sudden natural disaster, necessary measures have been taken to provide government relief to affected people.

Following the policy, steps to be implemented are taken in the scheduled time of the project.

Chief Executive Officer

9. Miscellaneous Complaint

As soon as the complaints were received from different people, they took quick action.

According to the type of complaint, it is settled within the required time.

Chief Executive Officer

10. Health care activities

Supervision of various health care activities of upazila family planning activities and union health care centers.

The steps were taken following the law.

Chief Executive Officer

11. Miscellaneous

BRDB, Women Insurance, Livelihood Development, supervision of fertilizer seed, adult allowance, disabled allowance, freedom fighters, widow allowance, development of the ethnic population and implementation of the project.

Action was taken in light of the rules.

Chief Executive Officer

Upazila Nirbahi Officer's Office, Kumarkhali, Kushtia

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